Refund & Cancellation

This policy applies to all paid plans of ChartPulse.

Delivery of the service

Plans are digital services and no physical goods are shipped. Access starts immediately after a successful payment: the browser used for checkout is unlocked and a personal access code is shown on screen for your other devices. If the page closes before you see the code, recover it on the Pricing page with your payment ID and checkout email, or write to support.

Cancellation

You can cancel future renewals at any time by writing to support. The current paid period continues until it ends.

Refunds

• Duplicate or excess payments are refunded in full.
• If we fail to deliver access within 7 days of payment and cannot fix it, the payment is refunded in full.
• Once access has been delivered, fees for the running period are not refundable, because the service is consumed immediately.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay, usually within 5 to 7 working days of approval.

Requests

Write to support with your payment ID.